WHY CHOOSE US

We know you're probably shopping around, and we are aware that the competition is fierce! So we've put together a list of reasons why we feel MUCHO NEXUS offers these advantages over our competition. We will also try to address a couple of common questions like, "What makes you different from other system integrator, and why should I engage your company?" and "How do I choose?" or "what criteria are most important?"

Customer Service & Tech Support

Customer Service and Tech Support should be the highest priority on your shopping list. Many SI companies claim to have a full staff of employees ready to answer your questions. What you soon find out is they have a few message takers who pass the buck to one or two overworked technical people. That is, if you even get somebody on the phone to answer to your inquiry.

Why? At MUCHO NEXUS we pride ourselves on excellent customer service and tech support. Pick up the phone and give us a call. Somebody who can actually answer your question will be there. If not, your calls are quickly returned or simply just send us an e-mail and don't be surprised if you get an answer just a few minutes later. We always recommend trying our email support first. In many cases a technical person will be better reached this way.

We don't make claims we can't live up to, we don't offer services that are less than advertised, and we don't make exaggerated claim like "response onsite less than an hour or two"(think about that for a few seconds and it really don't make sense at all). Yet, there are SI out there making these claims. These are the same one whose only goal is to gain a large customer base and eventually......you can imagine what's next!

Sure, we don't doubt you can find a cheaper service out there, but you get what you pay for. This is true in almost any other buying situation and it is doubly true in the SI industry. If you want reliable response time service, with reasonable and highly responsible , give us a try.

Tips on choosing a good SI

• Make a List: Leverage your connections to make a list of possible candidates. A Long list of customers and awards doesn't equal a qualified SI. The true measure of success will largely be in the execution. A potential customer should ask the SI the length of their client engagements and their client retention rate like MUCHO NEXUS.

• Align monetary goals with milestones. Use benchmarks so the SI's objectives are met beyond a good faith policy.

• Have a clear understanding of the SI's role and breadth of expertise. Systems integration is a broad term. Companies employ many different systems, so you need to be sure that your SI is familiar with more than just the system you're implementing. For us, this meant the SI needed in-depth knowledge of CRM and business analytics as well as the back-end of our Web site and accounting system, because that is how the company drives and analyzes traffic, leads and revenue.

• Find an SI that will act as a true business partner. We needed an unbiased third party to evaluate the tools and systems that were right for our business, not one that would advocate a system that would give the SI the biggest margin. In fact, we were close to purchasing a leading CRM software package. But after careful evaluation, our SI partner pointed us to an alternative that turned out to be a better choice.

• Set reality checks. The basis of a good partnership with an SI is rooted in honesty. We had ideas that would have been very expensive to build and implement. Based on our budget, the SI recommended a path that was scaled back from the original idea, yet equally successful. While an SI will likely accept a contract extension, you should be guided by the most cost-effective ways to realize your business goals.

• Realize the value of industry knowledge. An SI that is familiar with the systems that are right for your business should also be familiar with the operations of the vendor. The SI's knowledge of the CRM publisher's financing options and ability to help us navigate the terms was key to the successful implementation and our continued growth.

• Take a "test drive." Set up a face-to-face meeting, and a site visit, and ask the SI's capabilities, as well as its shortcomings. Determine if the SI had the appropriate space to execute the project.

• Make a decision. Choose the SI that will help your company successful. This needs to company that you feel you can work with and trust, just like MUHO NEXUS.

Technology and Partnerships
It is important to keep up with the latest technology and delivery the best of service to our customers, thus leveraging our partners (like Microsoft, HP, IBM, Trend Micro and many others) is an extremely important task at MUCHO NEXUS and bring the best value of technology combination at affordable price.

CONTACT

Let MN address to your concern and perhaps a chance to offer you a better solution to your business. Our sales person can be contacted at +65 6686 4038 or +65 91828028. You might want to use the Online Enquiry Form for us to access your enquires.

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Mucho Nexus

1 Ang Mo Kio Industrial Park 2A #02-01 AMK Tech 1 Singapore 568049
Tel: +65 6686 4038   •   Mobile: +65 9182 8028   •   Fax: +65 6481 7741
Email: enquiry@muchonexus.com.sg

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